Major Terms & Condition of Har Har Mahadev Package

  • The date of Activation of this Package can be decided by you, or will be considered as the date of the 1st EMI received. Hence your next EMI date will be exact 30 days after the activation of your Package. For example, you make a Payment on 21st July and ask us to activate this package on 1st August, then we will consider Package’s next EMI due to be on 1st September.
  • Only, after activation of the package, we will start the work written in the “Har Har Mahadev Package” Proposal.
  • Services which can be activated within 7 Days after your payment is successfully received; are as follows:
    • 3) Youtube Views on your Video
    • 7) Android APP

    • 8) Profession Email ID’s

    • 10) Payment Gateway

    • 11) Direct Connect WhatsApp Link

    • 12) WhatsApp Chat-Bot

    • 13) Face-Book Chat-Bot

    • 14) Website Chat-Bot

    • 15) Google Map Listing

    • 16) Bulk SMS

    • 17) SMS Content Re-Writing

    • 18) Bulk Email

    • 20) Bulk Voice Calls/OBD Calls

    • 21) Toll-Free/IVR/MissCall/Customer Support Number/HelpLine Number

    • 23) Image and Graphics for Festivals and Occasion

  • Kindly note in “Har Har Mahadev Package” there are some services which we will activate only 1 in a month, since these services require our Developer and Creative Team’s involvement. You can ask us any 1 Service to activate in a Month. These services are as follows:
    • 1) Leads/Enquiries/Customers for Your Business

    • 2) Animated Video

    • 4) Your Brand Name’s Logo (Premium Logo)

    • 5) WhatsApp Sticker

    • 6) Website + Hosting Space

    • 9) Social Media Accounts

    • 19) HTML Email Template

    • 22) CRM in Google Sheet

  • Also note, there will be a grace period of 3 days for your EMI payment; after the due date of your EMI. For example if your EMI date is 1st September then you can pay max by 4th September; but if even on 4th September your EMI is not received then we reserve complete rights to terminate this Package, and we provide no refunds for the EMI’s you previously paid; also the services which were activated or developed will get deleted, and cannot be activated again.
  • Our Team and Account Manager will be in contact with only one Person from your Company or Team; he/she can be you or any of your Team members. Also note, we need to give training for some of the Products like Sending Bulk SMS and Bulk Email, in such cases too, the same condition applies that we will train only a single person from your Company or Team.

Terms and Conditions for each product of Har Har Mahadev Package

1.) Terms & Condition of Leads:
  • We will generate 20 Leads for your Business, via any one of the following tools like Bulk SMS, Bulk Email, Bulk Voice Call, Facebook, YouTube, Google Ads, or Website Forms/Traffic.
  • If you have any doubts in Genuity of Leads, then you can ask us to Provide you a Screen-Shot of this specific generated lead’s query.
  • We can provide you leads, but converting these Leads to Customers and winning the deal would be your part.
2.) Terms & Condition of Video:
  • The company won’t recreate the video once it is created and given to the clients however there would be 2 mini revisions as per the client’s requirement.
  • We will deliver you a Video of Maximum 15 Seconds, as per the Package.
  • The script of the video will be provided by you.
  • You need to decide whether you need Male or Female Voice-Over. We will provide you a sample of our Voice-Over Artist. We never do any revisions in Voice-Over; We will only recreate the Voice-Over if we have missed any word which was written in the script that you had provided.
3.) Terms & Condition of YouTube Views:
  • We will be providing you with 100% genuine views.
  • The duration of Video watched will definitely be more than 5 seconds as per Google’s Ads Policy. We do not guarantee the duration of video watched by the viewers.
  • The video will be provided from your end itself.
  • We will provide you 5000 Genuine Views, that too which are not skipped by the Viewer.
4.) Terms & Condition of Logo Designing:
  • We will Provide you 1 Logo for which Color, Name of the Brand, and any Sample Logo can be provided by you.
  • We do revisions in the following scenarios: Spelling Mistake or Wrong Color.
  • We will not revise the logo if you don’t like the Concept.
5.) Terms & Condition of WhatsApp Sticker:
  • As discussed Pentalead would be providing you with a total of 12 WhatsApp stickers, Maximum 3 Stickers in 1 Month can be demanded by you in this Package.
  • There would be no revision in this.
6.) Terms & Condition of Dynamic Website:
  • We will provide you 5 Page Dynamic Website.
  • For Website Development we require the following from your side; that are: Domain, 100% Content, and any Images, Video to publish on your website.
  • After everything is received from your end, we will require 20 days to deliver your website.
  • Hosting will be a shared VPS.
7.) Terms & Condition of Android APP development:
  • The app will look just like the website that you have asked to covert in Android APP.
  • IT Will update automatically with all the latest content or changes you make. All website features will work in the app as well.
  • We will provide you only APK of the APP and take no responsibility to Publish this APP on Google Play Store.
  • This app will be a Web-View or Clone of your Website and kindly note we are not developing the app, hence we cannot customize any design or function. It will be as it is on your website.
  • Also note; if you want source code of this APP, it will be charged separately.
  • You will be able to send unlimited push notifications for a life-time and all messages will be stored in a special native page in the app which we can call “Notifications”.
  • You will get a control panel to send lifetime unlimited push notifications as well as a native interactive news publishing page where the app users can comment, leave a “like”, etc.
  • The push notifications messages work this way:
    • We will send you a control panel to use on your phone or computer
    • You write the message in the control panel
    • You press send
    • The push notification message gets sent to all app users
    • You can assign a URL for that message to open as well.
  • For Publishing the APP to Google Play Store, we will help you to open your Google Publisher Account. For this, you need to authenticate permission for account opening from your Email ID.
  • Charges for Publishing this APP to Google Play Store are separate, and not included in this Package.
8.) Terms & Condition of Professional Email Id:
  • As discussed Pentalead would be providing you with total 5 Professional Email ids. For this, we need Username that you wish to create under your domain. We also require the Full name of the Person using this email ID’s.
  • To check, send, and receive an email, we will provide you URL of the website where you need to log in. Also, we will share the Username, Password of each user.
  • You need to change the Password of the Email ID immediately; since we will hold no responsibility for any misuse of this Email ID.
9.) Terms & Condition of Social Media Account:
  • For creating your Social Media Accounts, we require the following from your side; that is: Content and any Images, Video, or Your Business’s Logo that need to be published on your Social Media Accounts.
  • You need to change the Password of the User ID of these Social Media Accounts; if you have provided us your personal account log in details; since we will hold no responsibility of any misuse of these login credentials.
  • Also, note do not share us any password or login details until asked by our Professional & Registered Email ID i.e. [email protected]
10.) Terms & Condition of Payment Gateway:
  •  Pentalead will be providing you with payment gateway having features of multiple payments Methods as follows:
    • Debit Card
    • UPI
    • Net Banking
    • Wallets
    • QR Code.
  • Important Note:- Pentalead is charging you for the integration of the payment gateway on your website however, we hold no responsibility of getting your Payment Gateway’s Account to approve.
  • Although types of payment methods are – credit, debit card, and EMI however, we don’t provide a guarantee and would not be doing any request on your behalf regarding the same as registration of your business and the availability of the above payment methods on “Payment Gateway” totally depends on your business and payment gateway’s internal policy. We hold no responsibility of Charges, Refund issues or any part that you will deal with payment gateway’s comany.
  • We will provide you a Form in which you need to fill in your Business Details, and later you need to upload your KYC and Business Registration Documents for complete approval of payment gateway.
11.) Terms & Condition of Direct Connect WhatsApp Link:
  • We will provide you a Direct Connect WhatsApp Link for your Business; which will be created on Free URL Shortner’s available on the internet.
  • You need to provide us with the Name, that you need on the WhatsApp Direct Connect Link.
12.) Terms & Condition of WhatsApp Chat-Bot:
  • We will automate 10 Questions in WhatsApp Chat-Bot, hence we need a List of 10 FAQ’s and there answers that you wish to automate.
  • For activating WhatsApp Chat-Bot we need to install a Third Party Android APP in your Mobile Phone, which will be linked to your WhatsApp Number to which you want to convert in a Chat-Bot.
  • You can use this WhatsApp number as your own personal number and you need not dedicate this only for Chat-Bot.; this means you can use this WhatsApp Number personally also.
  • We will use a Third-Party Chat-Bot software to which we are in no way affiliated.
  • We need a screen sharing APP to be installed temporarily in your phone so that we can implement this Chat-Bot flow.
13.)Terms & Condition of Facebook Chat-Bot:
  • We will automate 10 Questions in Facebook Chat-Bot, hence we need a List of 10 FAQ’s and there answers that you wish to automate.
  • We will use a Third-Party Chat-Bot software to which we are in no way affiliated.
  • We need login details of your Facebook account linked with your Facebook Page; so that we can implement this Chat-Bot.
  • Also, note do not share us any password or login details until asked by our Professional & Registered Email ID i.e. [email protected]
14.)Terms & Condition of Website Chat-Bot:
  • We will automate 10 Questions in Website Chat-Bot, hence we need a List of 10 FAQ’s and there answers that you wish to automate.
  • We will use a Third-Party Chat-Bot software to which we are in no way affiliated.
15.)Terms & Condition of Google Map Listing:
  • We will post your Business details in Google Map.
  • Your listing getting activate or not depends on Google Internal Policy and we take no responsibility to get this approved.
16.)Terms & Condition of Bulk SMS:
  • You can choose between Promotional or Transactional SMS which you want to credit in your Bulk SMS Account.
  • These SMS will have a Validity of 30 Days from the date of Credit.
  • Please note if any SMS credits are not used in the month in which we have credited; we do not carry forward the credits which are un-used by you in any scenario.
  • Illegal content will not be allowed.
  • Promotional SMS will be sent from 9 AM to 9 PM except for Government Ban.
  • Transactional SMS is allowed 24*7 and 365 Days except for Government Ban.
  • Kindly note, as per TRAI Guidelines, DLT Registration is necessary for sending Bulk SMS & Bulk Voice Calls (OBD Calls). So you need to do this 100% before sending even a single SMS.
  • We will teach you how to send Bulk SMS, but we do not send SMS Campaign on your behalf; so as to avoid any future issues.
17.)Terms & Condition of SMS Content Re-Writing:
  • We will provide you with 12 SMS Content each of 160 Characters; which you can utilize in any month.
  • This Content can be only in Hindi & English Language.
  • We allow 2 revisions per content.
  • For writing content, we require some rough content or any offer which you wish to fit in your Bulk SMS Campaign.
18.)Terms & Condition of Bulk Email:
  • Kindly note; if any Bulk Email credits are not used in the month in which we have credited emails in your panel; we do not carry forward the credits which are un-used by you in any scenario.
  • Inbox or Spam delivery Depends on 100’s of factors, however, we have usually observed that there is an 80:20 ratio of Inbox to Spam Delivery; but we don’t guarantee for even a single email sent that where will it get delivered.
  • We are just providing you Email Quota, and hence sending Email Campaigns, Creating HTML Templates or Content Writing, Cleaning of your Email List is not included in this package.
  • Illegal content is strictly not allowed.
  • All your email subscribers must be opt-ins or known, sending emails to unknown people will be named as SPAM and not considered valid.
  • Your Email ID’s list should be clean, the Bounce Rate for your Email Campaign should not cross 1%. If it does so, we will block your Email Campaign.
  • You need to get your HTML Template or Email Body (Content) & Subject verified by our Bulk Email department so as to avoid any misuse of the email panel.
19.)Terms & Condition of HTML Email Template:
  • We need 7 Days for Creating your HTML Email Template.
  • All Text Content, Images, Logo, and Video, URL’s should be provided from your End.
  • We will do 2 Revisions in your HTML Template.
20.)Terms & Condition of Voice Call:
  • You can send a Voice Call of Maximum 30 Seconds to each of your contacts.
  • The timings for circulating these voice calls must in between 9 AM to 9 PM.
  • Illegal content will not be allowed.
21.1)Terms & Condition of IVR:
  • IVR Solution will have a Validity of 1 Year from the date of its activation (Only if we receive your EMI’s payment every month on time).
  • You need to provide us a Mobile Number to which you wish to convert it in an IVR System.
  • To convert any Mobile Number into an IVR Number, you need to forward that Mobile Number to the Mobile Number/DID Number/Landline that we will provide you; then only IVR System will work on that number. If there is a Problem in forwarding your Number to the number that we have provided (as stated above); you need to communicate to Customer Support for help in regarding Forwarding Calls. We will not do any settings in your SIM Card and will not talk to Customer Care on your behalf.
  • 1 Coin is considered as 1 Minute in our System.
  • A Call of even 30 seconds will deduct 1 Coin from your Coins balance.
  • There will be 500 coins Free per month.
  • If in any month, for any reason Coins allotted are not used, then these coins will not be carried forward; hence these coins need to be used in the same month.
  • If you use all 500 Coins before the month is over; you need to recharge Minimum 500 Coins at the rate of Rs. 0.80 per Coin (i.e. per minute).
  • We will provide you with an IVR having the capacity of unlimited agents & 10 channels.
  • The Organization will be providing you with “1 Welcome, Voice-Over Recording” for your Cloud Telephony solutions i.e. IVR; in Hindi or English language for which script/content will be provided by you. We provide revision in the recording of Voice-Over only if we have missed any word present in the script.
  • In this “Har Har Mahadev Package” we will give you anyone from the following services IVR or Toll-Free or Missed-Call Solution.
21.2)Terms & Condition of Toll-Free:
  • Toll-Free Solution will have a Validity of 1 Year from the date of its activation (Only if we receive your EMI’s payment every month on time).
  • 1 Coin is considered as 1 Minute in our System.
  • A Call of even 30 seconds will deduct 1 Coin from your Coins balance.
  • There will be 500 coins Free per month.
  • If in any month, for any reason Coins allotted are not used, then these coins will not be carried forward; hence these coins need to be used in the same month.
  • If you use all 500 Coins before the month is over; you need to recharge Minimum 500 Coins at the rate of Rs. 1.60 per Coin (i.e. per minute).
  • You can add 10 Agents in Toll-Free, by sending us an email.
  • You can ask us to blacklist any number; the number which you don’t wish should call on your Toll-Free; by sending us an email.
  • Kindly note that Toll-Free will have no recordings and call-log panel; as this is available only for IVR System.
  • In this “Har Har Mahadev Package” we will give you anyone from the following services IVR or Toll-Free or Missed -Call Solution.
21.3)Terms & Condition of Missed Call Solution:
  • Missed-Call Solution will have a Validity of 1 Year from the date of its activation (Only if we receive your EMI’s payment every month on time).
  • We will provide you a Panel in which you can receive unlimited missed calls per month.
  • In this panel you will be able to know, when a specific Mobile or Landline Number has given you a Missed Call.
  • You can export and download all the Missed Calls data in this panel.
  • To convert any Mobile Number into a Missed Call Number, you need to forward that Mobile Number to the Mobile Number/DID Number/Landline that we will provide you; then only the Missed Call System will work on that number. If there is a Problem in forwarding your Number to the number we provide (as stated above); you need to communicate to Customer Support for help in regarding Forwarding Calls. We cannot do settings in your SIM Card and also cannot talk to Customer Care on your behalf.
  • In this “Har Har Mahadev Package” we will give you anyone from the following services IVR or Toll-Free or Missed -Call Solution.
22.)Terms & Condition of Google Sheet CRM:
  • We will need a Gmail ID on which we can deliver this Google Sheet CRM.
  • Kindly note; we deliver you CRM in as it is basis, and we do not customize even a single feature for you in this package.
  • We will give you 20 Users CRM.
  • As we are delivering this CRM on your G-Mail ID; we don’t take any responsibility for your data, as we have no control over it; since all Admin-Rights is under your Gmail ID.
23.)Terms & Condition of Image and Graphics for Festivals and Occasions:
  • We will design 20 Images in total for your Business.
  • Logo, Text content, or stock images will be provided by your end.
  • We need above data from your end; minimum 3 days prior to the day you wish your Image to get delivered.
  • We do 1 Revision per image.